Human Resources - International Trainee/Intern
Phase 1 - Orientation
Objective: The participant will get to know and receive orientation to Estes Park Center, International Training Program, facilities, staff housing, organizational layout, and meet the department managers and directors.
Tasks: The participant will attend Estes Park Center Orientation and International Training Program Orientation to learn about confidentiality in the Human Resources Department and gain an understanding of the role and functions of the Human Resources Department. Through one on one training, the participant will learn the appropriate and legal staff discipline process. The participant will learn ice breaking skills through spending time with the staff members. Through one on one training, the participant will learn to organize a staff activities calendar. The participant will be trained by the Human Resources Director on confidentiality, importance of accuracy of documentation, proper use of keys and other work related material.
Phase 2 - Human Resources Office
Objective: The participant will be introduced and understand the roles and functions of the Human Resources Office. Become knowledgeable in general employee hiring, including process and procedures. The participant will learn how to handle common inquiries in the Human Resources Office.
Tasks: The participant will train one on one with the Human Resources Assistant Director on Workmen's Compensation, FMLA, COBRA, and interviewing strategies. The participant will shadow and assist the Volunteer Coordinator and learn about recruitment strategies for volunteers. The participant will receive basic training in supervisory related issues. The participant will train one on one with Human Resources Director on interpreting the budget and staffing amounts.
Phase 3 - Resident Coordination
Objective: The participant will develop skills to successfully work with a culturally diverse group of staff. The participant will assist staff with check in and check outs of housing, observing the housing rules, and maintaining a cleaning schedule. The participant will direct and facilitate ice breaking training for new staff, be able to organize activity calendars, scheduling, event planning and advertising for staff. The participant will also be part of an on call schedule, and drive Human Resources vehicles as needed for staff activities, staff doctor appointments, etc.
Tasks: The participant will learn how to coordinate staff housing by shadowing the Housing Coordinator as she organizes room assignments for incoming employees. The participant will learn to work with a culturally diverse group of staff, assisting them with check in and check outs of housing, observing the housing rules, and maintaining a cleaning schedule. Train on the computer program "Employee Manager" and "Maestro" as it relates to staff housing. Participant will learn how to manage the Housing budget through shadowing the Housing Coordinator as she organizes staff activities and purchases items needed for housing. Participant will attend a safety and risk management training. The participant will be introduced to the Resident Assistant Function which helps maintain housing and activities for staff.
Phase 4 - International Programs
Objective: The participant will learn the functions of the YMCA of the Rockies International Programs. The Intern/Trainee will plan and execute the International Fair and International Dinner.
Tasks: The participant will attend safety and risk management training and a department director's meeting. By shadowing the International Programs Director, the participant will learn skills to interview and hire employees. The participant will attend classes in management, leadership and business. Within a given budget, the participant will plan and implement the International Fair and Dinner to help share the cultures of the international staff with our American staff and guests.
Additional Phase Remarks
The participant will have mandatory classes during the Fall, Winter and Spring seasons as part of their training program. The classes will cover a variety of topics. The leadership of the YMCA of the Rockies will hold classes on the operations of a hospitality business such as the YMCA of the Rockies, the financial processes of a non-profit that makes $25 million per year, how both Estes Park Center and Snow Mountain Ranch operate, basic notions on philanthropy and the importance of donations for the YMCA of the Rockies. There will also be speakers talking about professional skills necessary in the participant's future career such as Conflict Management, Diversity, Marketing, Public Speaking, Creating and Using High Performing Teams, and Maintaining Healthy Relationships in the Workplace. The participant will also learn about personal skills that are key in becoming independent such as how to Budget, Resume and Interview Skills. The participant will have to do 2 presentations. One in a local school about their home country and culture, and one in front of YMCA of the Rockies leadership and coworkers about the YMCA in their home country.
Note: The phases order and dates might change.
GENERAL YMCA OF THE ROCKIES REQUIREMENTS:
- Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
- Uphold the YMCA of the Rockies Mission, policies, and programs
- Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
- Support the Association safety program. Promote safe work practices and a safe environment for guests, members, and staff
- Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment
- Will be required to work some evenings, weekends, and holidays
- Must meet acceptable criminal background check standards
Two uniform polo shirts will be provided for you. You need to provide/wear your own comfortable, closed-toe shoes and black pants. Sweatpants or yoga type pants will not be permitted.
This is a seasonal, hourly (based on 40 hours/week) position, paying $220/week, with employee perks including:
- Room (shared room in our staff dormitory with free wifi and no bills!)
- Board (3 buffet-style meals per day, 7 days per week)
- Access to the YMCA of the Rockies facilities, which include: an indoor pool, basketball gymnasium, fitness classes, tennis courts, mini-golf, trails, roller rink, library, and an art center
- Free gear rentals for sports and outdoor activities
- Employee programming, including free or discounted staff trips, provided by the Resident Office
- Other employee perks and discounts, including:
- Free passes for skiing, rock climbing, mountain biking, and golf (dependent on season and resort)
- 20% Discount at our General Store, Rustic caf, and Jackson Stable horseback rides
- Discounts at local merchants
- Discounted nights at YMCA of the Rockies lodges (with some date restrictions based on season/occupancy)
We have a zero tolerance policy for alcohol or drugs on property; in addition, no drug use is tolerated (including marijuana) during your employment with us whether on- or off-duty.
You must submit three references with your application, including their name, phone number and email address.
Two references must be someone who know you professionally (former or current manager, supervisor, teacher, professor, coach, pastor, etc.) and one reference must be a family member.
If you are a rehire and have worked at YMCA of the Rockies Estes Park Center, Snow Mountain Ranch, or Camp Chief Ouray at any time during the past three years, references are not required.
ABOUT THE YMCA OF THE ROCKIES:
The YMCA of the Rockies operates two year-round family resorts and conference centers on each side of Rocky Mountain National Park: Estes Park Center located in Estes Park, CO; Snow Mountain Ranch located in Winter Park, CO; and Camp Chief Ouray, a summer resident camp for kids located on the Snow Mountain Ranch property.
The Estes Park Center is the largest YMCA conference center in the world. At nearly 900 acres in size and serving over 200,000 guests each year, a dedicated team of individuals work to provide guests with a world-renowned experience.
We employ people of all ages, from across the country and the world, who want to experience the mountains and support our healthy spirit, mind, and body mission. Join us!
Please call our HR office at 970-586-3341 x1214, or email email@example.com
Human Resources - International Trainee/Intern
Estes Park Center
About the Organization
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Status: Internship