Information Technology International Training Program Snow Mountain Ranch, YMCA of the Rockies

Phase 1 – Introduction – March 16 – April 1

Objective:

To introduce the trainee to the policies and expectations of the YMCA of the Rockies.

Task:

: The trainee will all receive orientation regarding the policies and expectations of the YMCA of the Rockies. He or she will attend an orientation which will include speakers from several departments. The trainee will attend the International Training Program Orientation covering the training program policies and procedures and also American Culture Tours (including self-tours) will take place over the first few weeks including the grounds and facilities. He or she will train with Center IT/Controller on basic office procedures, telephone use, computer network use, mail procedure, and the file system.

Phase 2 – PBX – April 1 to August 1

Objective:

To learn the Avaya PBX system issues.

Task:

The trainee will train with the Center IT/Controller to learn about telephone equipment, rewiring both analog and digital devices and programming the Avaya PBX switch, as well as the associated Callware voice mail software. While the trainee is practicing his or her competencies he or she will gain further knowledge on diagnosing and repairing PBX issues as they occur.

Phase 3 – Network Support – August 1 to December 1

Objective:

To learn about the support role of technicians for the staff and guests in the use of their Personal Computers, laptops, printer, and network copiers.

Task:

The trainee will assist with the approximate 10% equipment replacement each year as well as moving equipment as needed. A+ certification related skills will be used as a guideline for this training segment. He or she will assist in a simple call center environment with calls/voice, voicemail, email and face to face interaction. He or she will diagnose and repair printer and network copier issues. He or she will begin attending classes in some of the following subjects: Business, Management, Leadership, the YMCA Global Mission, Resume Writing and Interviewing

Phase 4 – Twisted Pair Connections – December 1 to March 16

Objective:

To familiarize the trainee with the network environment at Snow Mountain Ranch incorporates twisted pair connections, fiber optic connections and wireless technology.

Task:

The trainee will learn the following: the Motorola Canopy system for the backbone of the wireless environment to provide staff and guests with internet access. Network+ certification related skills will be used as a guideline for this training segment. He or she will assist staff and guests with their network and wireless issues. He or she will assist in expansion and repair of existing equipment. He or she will conclude his classes in the following subjects: Business, Management, Leadership, the YMCA Global Mission, and Resume writing and interviewing