Job Description

Job Details
Entry
Snow Mountain Ranch - Granby, CO
Full Time
2 Year Degree
$19.22 - $19.22 Hourly
None
Day
Hospitality - Hotel

POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, and a residential camp, serving more than 50,000 annually. The Conference Coordinator - Partner Groups & Admin Focus is primarily responsible for effectively communicating with Partner groups such as Adam’s Camp, Heritage Camp and Project Sanctuary, coordinating needs of other assigned groups, and assisting the Director of Operations with administrative and business office duties as assigned.

OUR MISSION AND CULTURE: 

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

  • In cooperation with the Director of Operations, serve as primary point person for our Partner Groups, including Adam’s Camp, Heritage Camp, and Project Sanctuary.
  • Assist group leaders of other assigned groups with pre-conference planning, managing groups according to contract, and post-conference evaluation.
  • Collect and process conference related information, including such things as contractual and lodging questions, special needs requests, contract changes, and cancellations.
  • Coordinate group
  • Assist Director of Operations with administrative tasks that include creation of the weekly preconference spreadsheet, creating and revising conference training materials, and managing the guest review & follow up process.
  • Work with guest registration/front desk staff to check groups and guests in and out.
  • Assist group leaders with pre-conference planning, managing groups according to contracts, and post-conference evaluation.
  • Act as a tactful liaison between group leaders, Conference staff, and other departments.
  • Respond to problems, concerns, and emergencies, including returning to the Conference Office and facilities
  • Coordinate and lead guest tours.
  • Work effectively with Food Service staff to coordinate refreshment requests.
  • Work cooperatively with Guest Registration Desk to check events, groups and guests in and out.
  • Ability to multi-task and accurately coordinate logistical details.
  • Work with guests to resolve any issues that arise.
  • Ability to master complex resort management reservation system, radio and PBX system, and general office equipment.
  • Attend scheduled pre-conference and staff meetings.
  • Possess stamina to work in the work environment described herein.

REQUIREMENTS/QUALIFICATIONS:

  • An associate’s or bachelor’s degree in business, hotel management or related field or a minimum of one-year experience in the resort industry, public relations, sales or a related field.
  • Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
  • Ability to work flexible days including weekends, holidays and evenings.
  • Should be able to lift up to 30 pounds.
  • Demonstrate ability to speak, read and write fluently in English.

GENERAL YMCA OF THE ROCKIES REQUIREMNTS:

  • Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
  • Uphold the YMCA of the Rockies Mission, policies, and programs.
  • Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
  • Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
  • Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
  • Must meet acceptable criminal background check standards.
  • All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • Administrative tasks will primarily be carried out in a fast-paced office environment; office is extremely busy with many distractions.
  • May need to sit or stand at computer station for long periods of time.

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Application Instructions

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