Job Description


Description

DATES: This position starts in May and run through September, with opportunities to come early or stay late in an alternative position. Please indicate your available dates on your application.

Position Summary:

The Conference Set-Up and Services Office Assistant will support the Dept. Manager & Conference Set-Up and Services Department with workflow organization, office reception, radio dispatch, written correspondence and conference hospitality related tasks including Meeting room set-up.

Essential Functions / Requirements:

  1. Exhibits superior guest services abilities through clear, professional and friendly interactions (verbal and written), timely and accurate follow through on requests, and resolves problematic guest situations professionally with guest satisfaction as the goal.
  2. Ability to quickly learn Maestro reservation system and worth within it to organize daily workflow & verify information.
  3. Ability to develop professional, accommodating relationship with Conference Coordinators and colleagues in all other EPC departments, as well as group leaders.
  4. Provides office phone reception, including radio dispatch and communication to Set-Up Team Members.
  5. Possesses strong attention to detail and ability to prioritize tasks appropriately in an ever-changing, time sensitive environment.
  6. Runs daily reports to ensure most accurate information on deliverable items.
  7. Assists with securing accurate set-up information for incomplete event orders, working with group history files to anticipate needs & previous issues of concern before each group arrives and effectively communicating with Conference Coordinators to obtain best information.
  8. Assists with updating group files post-conference, adding most current notes, surveys, diagrams and communicating key notes with Conference and/or group sales.
  9. Demonstrates strong leadership abilities and appropriate assertiveness needed to delegate tasks to Set-Up Team Members.
  10. Promotes a cooperative, positive and problem-solving atmosphere at all times, reporting areas of concern to supervisors.
  11. Possesses physical stamina to assist Set-Up Team Members as needed. Must have ability to lift chairs, tables, stage pieces(with assistance), and other deliverable items of up to 50lbs and get in and out of vehicles multiple times daily.
  12. Executes conference event orders accurately and upholds the quality standards set by supervisors.
  13. Maintains cleanliness of Conference Spaces.
  14. Available to work varied schedules; day, evening and weekend flexibility required.
  15. Possesses a valid, USA state issued driver's license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.

Other Functions / Requirements:

  1. All other duties as assigned by supervisors.

Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

NOTE: Based on business needs, you may be required to work in other Departments and/or our other Center.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

  • Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
  • Uphold the YMCA of the Rockies Mission, policies, and programs
  • Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
  • Support the Association safety program. Promote safe work practices and a safe environment for guests, members, and staff
  • Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment
  • May be required to work evenings, weekends, and holidays, depending on the position
  • Must meet acceptable criminal background check standards

UNIFORM:

2 shirts will be provided for you. Please have comfortable, closed-toe shoes and khaki pants (or below-knee khaki shorts-summer only). Sweatpants or yoga type pants will not be permitted.

COMPENSATION:

This is a seasonal, hourly (based on 40 hours/week) position, paying $270/week, with employee perks including:

  • Room (shared room in our staff dormitory with free wifi and no bills!)
  • Board (3 buffet-style meals per day, 7 days per week)
  • Access to the YMCA of the Rockies facilities, which include: an indoor pool, basketball gymnasium, fitness classes, tennis courts, mini-golf, trails, roller rink, library, and an art center
  • Free gear rentals for sports and outdoor activities
  • Employee programming, including free or discounted staff trips, provided by the Resident Office
  • Other employee perks and discounts, including:
    • Free passes for skiing, rock climbing, mountain biking, and golf (dependent on season and resort)
    • 20% Discount at our General Store, Rustic caf, and Jackson Stable horseback rides
    • Discounts at local merchants
  • Discounted nights at YMCA of the Rockies lodges (with some date restrictions based on season/occupancy)

DRUG/ALCOHOL POLICY:

We have a zero tolerance policy for alcohol or drugs on property; in addition, no drug use is tolerated (including marijuana) during your employment with us whether on- or off-duty.

REFERENCES:

You must submit three references with your application, including their name, phone number and email address.

Two references must be someone who know you professionally (former or current manager, supervisor, teacher, professor, coach, pastor, etc.) and one reference must be a family member.

If you are a rehire and have worked at YMCA of the Rockies Estes Park Center, Snow Mountain Ranch, or Camp Chief Ouray at any time during the past three years, references are not required.

ABOUT THE YMCA OF THE ROCKIES:

The YMCA of the Rockies operates two year-round family resorts and conference centers on each side of Rocky Mountain National Park: Estes Park Center located in Estes Park, CO; Snow Mountain Ranch located in Winter Park, CO; and Camp Chief Ouray, a summer resident camp for kids located on the Snow Mountain Ranch property.

The Estes Park Center is the largest YMCA conference center in the world. At nearly 900 acres in size and serving over 200,000 guests each year, a dedicated team of individuals work to provide guests with a world-renowned experience.

We employ people of all ages, from across the country and the world, who want to experience the mountains and support our healthy spirit, mind, and body mission. Join us!

QUESTIONS?
Please call our HR office at 970-586-3341 x1032, or email epchr@ymcarockies.org

 

Position Requirements
 

Full-Time/Part-Time
Seasonal 

Position
Conference Set-Up and Services Office Assistant - Seasonal, May-Sept - (Room & Board Provided!) 

Exempt/Non-Exempt
Non-Exempt 

Location
Estes Park Center 

About the Organization
 

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online