Human Resources – Office FocusINTERNATIONAL TRAINING PROGRAM Estes Park Center, YMCA of the Rockies

This Exchange visitor program is designed for a citizen of a foreign country. The Intern and Trainee program offers the opportunity to add an international experience in your field of study or expertise.

Phase 1 – Orientation – April 01 to April 15

Objective:

The participant will get to know and receive orientation to Estes Park Center, International Training Program, facilities, staff housing, organizational layout, and meet the department managers and directors.

Task:

The participant will attend Estes Park Center Orientation and International Training Program Orientation to learn about confidentiality in the Human Resources Department and gain an understanding of the role and functions of the Human Resources Department. Through one on one training, the participant will learn the appropriate and legal staff discipline process. The participant will learn ice breaking skills through spending time with the staff members. Through one on one training, the participant will learn to organize a staff activities calendar. The participant will be trained by the Human Resources Director on confidentiality, importance of accuracy of documentation, proper use of keys and other work related material.

Phase 2 – Human Resources Office – April 16 to July 31

Objective:

The participant will be introduced and understand the roles and functions of the Human Resources Office. Become knowledgeable in general employee hiring, including process and procedures. The participant will learn how to handle common inquiries in the Human Resources Office.

Task:

The participant will train one on one with the Human Resources Assistant Director on Workmen’s Compensation, FMLA, COBRA, and interviewing strategies. The participant will shadow and assist the Volunteer Coordinator and learn about recruitment strategies for volunteers. The participant will receive basic training in supervisory related issues. The participant will train one on one with Human Resources Director on interpreting the budget and staffing amounts.

Phase 3 – Resident Coordination – August 01 to November 31

Objective:

The participant will develop skills to successfully work with a culturally diverse group of staff. The participant will assist staff with check in and check outs of housing, observing the housing rules, and maintaining a cleaning schedule. The participant will direct and facilitate ice breaking training for new staff, be able to organize activity calendars, scheduling, event planning and advertising for staff. The participant will also be part of an on call schedule, and drive Human Resources vehicles as needed for staff activities, staff doctor appointments, etc.

Task:

The participant will learn how to coordinate staff housing by shadowing the Housing Coordinator as she organizes room assignments for incoming employees. The participant will learn to work with a culturally diverse group of staff, assisting them with check in and check outs of housing, observing the housing rules, and maintaining a cleaning schedule. Train on the computer program "Employee Manager" and "Maestro" as it relates to staff housing. Participant will learn how to manage the Housing budget through shadowing the Housing Coordinator as she organizes staff activities and purchases items needed for housing. Participant will attend a safety and risk management training. The participant will be introduced to the Resident Assistant Function which helps maintain housing and activities for staff.

Phase 4 – International Programs – January 01 to April 01

Objective:

The participant will learn the functions of the YMCA of the Rockies International Programs. The Intern/Trainee will plan and execute the International Fair and International Dinner.

Task:

The participant will attend safety and risk management training and a department director's meeting. By shadowing the International Programs Director, the participant will learn skills to interview and hire employees. The participant will attend classes in management, leadership and business. Within a given budget, the participant will plan and implement the International Fair and Dinner to help share the cultures of the international staff with our American staff and guests.

Additional Phase Remarks

The participant will have mandatory classes during the Fall, Winter and Spring seasons as part of their training program. The classes will cover a variety of topics. The leadership of the YMCA of the Rockies will hold classes on the operations of a hospitality business such as the YMCA of the Rockies, the financial processes of a non-profit that makes $25 million per year, how both Estes Park Center and Snow Mountain Ranch operate, basic notions on philanthropy and the importance of donations for the YMCA of the Rockies. There will also be speakers talking about professional skills necessary in the participant’s future career such as Conflict Management, Diversity, Marketing, Public Speaking, Creating and Using High Performing Teams, and Maintaining Healthy Relationships in the Workplace. The participant will also learn about personal skills that are key in becoming independent such as how to Budget, Resume and Interview Skills. The participant will have to do 2 presentations. One in a local school about their home country and culture, and one in front of YMCA of the Rockies leadership and coworkers about the YMCA in their home country.

Note

The phases order and dates might change.