Job Description


Description

Position Summary:

The Guest Registration Supervisor assists the Guest Registration Managers in overseeing the daily functions of the Estes Park Center Registration Desk.

Essential Functions / Requirements:

  • Bachelor of Arts or Bachelor of Science degree required
  • Prior guest registration desk experience preferred
  • Must have excellent written, verbal and computer skills
  • Must be flexible with work schedule, including morning, evening and weekend shifts as needed
  • Use property management computer system to check in and out guest reservations, ensure accurate reservation charges and other functions
  • Interact with guests and staff in a manner that promotes the warmth, friendliness and high guest service standard of the Estes Park Center
  • Answer a variety of general questions pertaining to YMCA of the Rockies and surrounding communities
  • Develop a good general knowledge of YMCA facilities and departments
  • Must fill in as Switchboard Operator as needed
  • Assist in training registration desk staff in standard operating procedures and guest service
  • Must be able to work well with frequent interruptions in a busy environment
  • Must fill in for Guest Registration Managers as needed
  • Actively support the YMCA of the Rockies international trainee program
  • Must be able to use adding machine, computer, fax machine, scanner, copy machine and telephone
  • Supporting other departments and managers as needed with approval of Guest Registration Managers

Other Functions / Requirements:

  • All other duties as assigned, including working in other departments as required

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties, responsibilities,or qualifications associated with the job.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS

  • Uphold and reflect the YMCA core values of Caring, Honesty, Respect, and Responsibility in all functions
  • Uphold the YMCA of the Rockies mission, policies, and programs
  • Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
  • Support the association safety program; Promote safe work practices and a safe environment for guests, members, and staff
  • Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment
  • Must be able to work evenings, weekends, and holidays
  • Must meet acceptable criminal background check standards

COMPENSATION

This is a seasonal, hourly (based on 40 hours/week) position, paying $270/week, with employee perks including:

  • Room (shared room in our staff dormitory with free wifi and no bills!)
  • Board (3 buffet-style meals per day, 7 days per week)
  • Access to the YMCA of the Rockies facilities which include: an indoor pool, basketball gymnasium, fitness classes, tennis courts, mini-golf, trails, roller rink, library, and an art center
  • Free gear rentals for sports and outdoor activities
  • Employee programming, including free or discounted staff trips, provided by the Resident Office
  • Other employee perks and discounts, including:
    • Free passes for skiing, rock climbing, mountain biking, and golf (dependent on season and facility)
    • 20% discount at our General Store, Rustic Caf, and Jackson Stable horseback rides
    • Discounts at local merchants
    • Discounted nights at YMCA of the Rockies lodges

DRUG/ALCOHOL POLICY

We have a zero tolerance policy for alcohol or drugs on property; in addition, no drug use is tolerated (including marijuana) during your employment with us whether on- or off-duty.

REFERENCES

You must submit three references with your application, including their name, phone number and email address.

Two references must be someone who knows you professionally (former or current manager, supervisor, teacher, professor, coach, pastor, etc.) and one reference must be a family member.

If you are a rehire and have worked for YMCA of the Rockies Estes Park Center, Snow Mountain Ranch, or Camp Chief Ouray at any time during the last three years, references are not required.

ABOUT YMCA OF THE ROCKIES

The YMCA of the Rockies operates two year-round family resorts and conference centers on each side of the Rocky Mountain National Park: Estes Park Center located in Estes Park, CO; Snow Mountain Ranch located in Winter Park, CO; and Camp Chief Ouray, a summer resident camp for kids located on the Snow Mountain Ranch property.

The Estes Park Center is the largest YMCA conference center in the world. At nearly 900 acres in size and serving over 200,000 guests each year, a dedicated team of individuals work to provide guests with a world-renowned experience.

We employ people of all ages, from across the country and the world, who want to experience the mountains and support our healthy spirit, mind, and body mission. JOIN US!

QUESTIONS?

Please call our HR office at 970.586.3341 x1032, or email epchr@ymcarockies.org

 

Position Requirements
 

Full-Time/Part-Time
Seasonal 

Position
Guest Registration Desk Supervisor - Seasonal, starting mid-May 15 - (Room & Board Provided!) 

Exempt/Non-Exempt
Non-Exempt 

Location
Estes Park Center 

About the Organization
 

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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