Job Description

YMCA of the Rockies - Estes Park Center
Job Description - Program Desk Attendant
 
Job Title: Program Desk Attendant Status: Non-Exempt
Employee Classification: Seasonal Reports to: Senior Program Administrator
 
The YMCA of the Rockies Estes Park Center is the largest YMCA conference center in the world. 
At nearly 900 acres in size and serving over 200,000 guests each year, a dedicated team of 
individuals work to provide guests with a world-renowned experience.
 
Position Summary:
The Program Desk Attendant is responsible for providing excellent customer service to guests and members at the Sweet Memorial Program Building. Daily responsibilities of Program Desk Attendants include opening and closing the building; managing a cash drawer and our online sign up system; being knowledgeable on and sharing information about our Programs, our Association, Rocky Mountain National Park, and Estes Park; and promoting current and future activities and offerings across the Y.
 
Program Desk Attendant Essential Functions / Requirements:
* Must be at least 18 years old
* Must be fluent in speaking English
* Must possess current First Aid and CPR certifications
* Must be able to lift 25 pounds
* Must possess excellent customer service skills
* Communicate with all guests and staff in a mature, professional, and respectful fashion
* Remain flexible and positive in a fast-paced work environment
* Use a computer and computerized cash register to sell merchandise, sign guests up for activities, and run daily reports
* Assist guests in signing up for activities like climbing wall, guided hikes, and archery both in person and over the phone
* Responsible for stocking merchandise and cleaning of Sweet Memorial Program Building
* To be approved to operate YMCA vehicles, must possess a valid, USA state issued driver’s license, an acceptable driving record, and comply with YMCA driving rules (not all staff will be approved drivers)
 
General YMCA of the Rockies Requirements:
* Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all situations
* Uphold the YMCA of the Rockies mission, policies, and practices
* Possess excellent customer service skills, including being friendly, personable, helpful, patient, and professional
* Promote safe work practices and a safe environment for guests, members, and staff
* Promote a cooperative and positive atmosphere while working with others in a diverse environment
* Must be able to work evenings, weekends, and holidays
* Must meet acceptable criminal background check standards 
 
Other Functions / Requirements:
* Assist in the success of all programs as needed
* Assist in other departments as needed
* All other duties as assigned, including working in other departments as required
 
 
Note: Employees are held accountable for all duties of this job.
 
This job description is not intended to be an exhaustive list of all duties, 
responsibilities, or qualifications associated with the job.

 

 

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