Date Created: 11/2/2020
Job Type: Seasonal
Position Summary: Relief Night Audit/Guest Services Floater
Position requires a minimum of 16 hours with up to 40 hours per week available. The Relief Night Audit position will work two nights each week (16 hours) when the full-time Night Auditor is off and up to five nights a week (40 hours) when the Night Auditor is on vacation. Available hours not worked (up to 40 total) as the Relief Night Audit will be offered as a Guest Services Floater. Duties will include:
Daily computation and validation of the revenue figures and statistics; also includes guest services and safety at the front desk and on the telephone.
Coverage of Front Desk, Conference Office, Switchboard, Conference Services and/or J Crew; assignment based on need for assistance and will change from week to week.
Essential Functions / Requirements:
Ability to operate Maestro Property Management System and associated credit card batching functionality
Completing a daily audit that includes such things as counting operational cash, making the deposit, confirming the accuracy of checks that have been posted and running day end reports
Operational knowledge of the two-way radios and the switchboard, including correct telephone etiquette and taking of guest and staff requests
Monitor guest no-show, check-in, and checkout procedures including the proper handling of guest reservations and cancellations
Appropriate and timely handling of emergencies
Produce necessary reports to support the front desk, conference and guest needs for the next day
Operation of office and postage equipment
Completing month-end and year-end audit reports
Ability to consistently work the overnight shift at the front desk and to work independently
Support the YMCA of the Rockies Safety Program. Promote a safe work environment for guests, members and staff
Assisting with making group packets, guest registration cards and room keys
Act as a tactful liaison between group leaders/guests and all departments providing service to them (e.g., Conference, Front Desk, Food Service, Program, Housekeeping, Buildings & Grounds, etc.)
Be able to explain contract details and billing to guests and group leaders
Assist Conference Services with meeting room setups and deliveries as needed
Comply with all workplace COVID requirements which may include cleaning and disinfecting common areas in Admin Building and lodges as needed
Needs to have excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
Minimum of a two-year college degree or two years of experience in the business or resort hospitality field
Other Functions / Requirements:
Ability to perform basic mathematical calculations
Be proficient in Microsoft Word and Excel
Possess excellent diplomatic, organizational, interpersonal and phone communication skills
Ability to multitask and coordinate logistical details
Must be able to work a flexible schedule to accommodate weekend, holiday and evening shifts
Ability to work within an office environment and operate office equipment, including, but not limited to: computers, printers, copy machines and phone systems
Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
GENERAL YMCA OF THE ROCKIES REQUIREMENTS:
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
Uphold the YMCA of the Rockies Mission, policies, and programs
Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
Support the Association safety program. Promote safe work practices and a safe environment for guests, members, and staff
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment
May be required to work evenings, weekends, and holidays, depending on the position
Meet acceptable criminal background check standards
This is a seasonal, $15.00 hourly (based on 40 hours/week) position including:
Room/Board payroll deduction at $34.00/day
Room (room in our staff dormitory with wifi, pay laundry facilities)
Board (3 meals per day, 7 days per week)
Other employee perks and discounts, including:
Access to the YMCA of the Rockies facilities, which include: an indoor pool, basketball gymnasium, fitness classes, hiking/biking/skiing trails, climbing wall, library, and craft shop
Free Grand Passes for skiing, rock climbing, mountain biking, and golf (dependent on season and resort - limited number available, first come first served basis)
Free gear rentals for sports and outdoor activities
Employee programming, provided by the Human Resources Office
We have a strict policy against alcohol or drugs on property; in addition, no drug use is tolerated (including marijuana) during your employment with us whether on- or off-duty.
ABOUT THE YMCA OF THE ROCKIES:
The YMCA of the Rockies operates two year-round family resorts and conference centers on each side of Rocky Mountain National Park: Estes Park Center located in Estes Park, CO; Snow Mountain Ranch located in Winter Park, CO; and Camp Chief Ouray, a summer resident camp for kids located on the Snow Mountain Ranch property.
Snow Mountain Ranch (SMR) is located on the western side of the Rocky Mountain National Park, in a more remote area of Colorado known as the Fraser Valley, near Granby and Winter Park. In the winter, SMR is home to one of the largest Nordic ski areas in the country, with over 100 km of trails on the 5000-acre property. Winters at SMR can last up to eight months, but for winter enthusiasts, there is no place like it, with days and days of powder. In the summertime, SMR is surrounded by back-country forests and trails, with opportunities to get your boots or wheels in the dirt for many hours of fun.
We employ people of all ages, from across the country and the world, who want to experience the mountains and support our healthy spirit, mind, and body mission. Join us!
QUESTIONS? Please call our HR office at 970-887-2152 ext. 4219, or email firstname.lastname@example.org.
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