POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, and a residential camp, serving more than 50,000 annually. In this role, staff member will welcome guests to Snow Mountain Ranch Guest Campgrounds, help them get checked into their campsites, provide helpful details and information about our facility, provide general grounds maintenance to the campgrounds, and assist in maintaining the cleanliness of all facilities serving the campground’s guests.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We count on our staff to provide extraordinary experiences for our guests and for each other and we expect constant demonstration of our core values of caring, honesty, respect, responsibility and faith.

ESSENTIAL FUNCTIONS:

• Confirm guest arrivals, departures and daily changes using Snow Mountain Ranch’s Property Management system pertaining to the campgrounds.
• Welcome arriving guests and help them get settled into their campsites.
• Attend weekly meetings with the Campgrounds Supervisor.
• In the absence of the Campgrounds Supervisor, serve as the staff member in charge of the daily operations and provide direction to the Campground Volunteer staff.
• Assist with the daily cleaning of Guest Campgrounds' guest bathrooms, shower houses and campsites.
• Assist with daily maintenance of the grounds, including cutting grass, weed whacking, pulling weeds, watering plants, maintaining bird feeders, and general upkeep of the campgrounds.
• Respond to guest issues and complaints in a friendly, timely and professional manner.
• Take requests from guests for maintenance or other services and pass requests to appropriate staff for follow up.
• Maintain the operation of fire pits and gas grills.
• Assist with the cleaning of fire pits and vegetation at the yurt villages.
• Provide spot checking of the yurt village bathhouses.
• Work with guests and staff to resolve any issues that arise.
• Alert Front Desk and/or maintenance to possible problems (fires, trespassing, safety, etc.)

REQUIREMENTS/QUALIFICATIONS:

• High School diploma or GED equivalence is required.
• Demonstrated ability to fluently read, write and speak English.
• Possess the ability to respond to problems, concerns and emergencies in a calm, professional manner.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
• Must possess a valid, USA issued driver's license, an acceptable driving record, and comply with YMCA rules to be approved to operate YMCA vehicles.
• Ability to drive or learn to drive a golf cart.
• Operate a computer and perform basic functions in our Property Management System.
• Must be able to work a flexible schedule including days, weekends, and holidays.
• Knowledge of or willingness to learn about a variety of RVs.
• Able to work with a variety of cleaning chemicals.
• Knowledge of or willingness to learn small maintenance and repair jobs.
• It is recommended but not required to have an RV to live in during the summer season. However, on site staff housing is available as an alternative if you do not have an RV.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behavior and policy violations.
• Commitment to diversity, equity, inclusion and anti-racism is required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Able to walk over uneven and rough terrain.
• Should be able to lift up to 30 lbs. up to 36” above ground.
• Able to bend, walk and stand for an 8-hour shift.
• Able to perform a variety of demanding physical tasks outdoors in varying weather conditions.

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.