POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center serving more than 200,000 guests at EPC annually. The Guest Registration Manager is primarily responsible for overseeing his/her shifts at the Front Desk with a high priority on guest service; managing Guest Registration seasonal staff & volunteers; and is responsible for accurate guest folio charges and related duties.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to welcoming all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• 2+ years of pervious supervisory guest service experience required.
• Assist with hiring, supervising and evaluation of up to 15 Guest Registration seasonal staffand volunteers.
• Primary trainer for new staff working at the front desk.
• Complete or supervise completion of an audit that includes, but is not limited to, countingcash boxes, handling large sums of revenue, and making daily deposits. Confirm theaccuracy of the income that has been deposited and run daily reports.
• Process petty cash and payroll advance requests.
• Provide backup coverage for the Night Audit shift when operationally necessary.
• Operate the Associations property management software, radio and PBX systems and promptly reportoutages and malfunctions.
• Work with upset or dissatisfied guests, solving any issues that arise.
• Work with Asst. Guest Registration Director to update and develop various traininginformation and programs for the Guest Services Department.
• Assist with and contribute to employee training programs such as the Estes Park CenterInterns, Navigators, Leadership Training Program (LTP), and the volunteer staff in the Guest RegistrationDepartment.
• Assume responsibility and delegate authority to co-workers when management is absent.
• Regularly communicate with the Asst. Guest Registration Director.
• Assist with the propertys Quality Inspection Team twice a year.
• Attend scheduled Dept Head and Assistant meetings once a quarter when schedule permitsand attend other staff and management-related meetings as needed.
• Assist with emergencies that happen on property and other concerns that arise at theFront Desk.
• Make EPC and Association bank deposits on a weekly basis by driving the deposit(s) to the bank and providing any personal information as required by the Federal Government.
• All other duties as assigned.

OTHER REQUIREMENTS:

• At least two years of college-level education preferred, orAt least two years of management experience, preferably in the hospitality industry.
• Must be highly effective in leading others and developing staffs guest services skills.
• Prior supervisory experience in a customer service environment.
• Possess a valid, USA state-issued driver's license, an acceptable driving record, and complywith YMCA driving rules to be approved to operate YMCA vehicles.
• Must be extremely organized with impeccable attention to detail, accuracy and able to meetdeadlines.
• Excellent interpersonal, leadership and training skills.
• Work with frequent interruptions in a fast-paced environment.
• Willing to work a flexible schedule that may include evenings, weekends and holidays.
• Must be able to sit and stand, get up and down frequently, and walk around during a shift.
• Ability to read, write, speak and understand English clearly, concisely, and fluently.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable,
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe helpful, patient, and professional environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviorsand policy violations.
• Supporta diverse employee workforce.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to climb stairs, kneel, stoop and bend.
• Ability to lift and move up to 30 lbs. to a height of up to 4 feet.
• Must be able to function in loud, hectic environments.

COMPENSATION PACKAGE & EMPLOYEE PERKS:

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)
• Employer owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski passes to nearby resorts
• Free or discounted gear rentals for outdoor adventures
• View all YMCA of the Rockies employee perks by visitinghere