Housekeeping Crew Leader

POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, Estes Park Center, a mission-based family and group conference and retreat center serving more than 150,000 guests annually. The Housekeeping Crew Leaderis responsible forleading a housekeeping team in cleaning cabins and lodges, ensuring quality, accountability, efficiency, and timeliness in preparing guestaccommodationsin accordance withEstes Park Center housekeeping standards.

OUR MISSION AND CULTURE:
Wefirmly believein our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit,mindand body for all.YMCAof the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staffleadwith heart.We are committed to being welcoming toallpeople and to making a difference in the lives of our members,guestsand staff.The work each staff member doesmatters.We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• Supervise, coach, and train teams of 410 housekeeping crew members, ensuring all cleaning tasks meet established quality and performance standards.
• Ensure that all chemicals and vehicles are properlyoperatedand maintained.
• Follow and enforce safe practices and procedures for handling chemicals and biohazards.
• Work both AM and PM shifts asrequired.
• Report to the Housekeeping Operations Managerregardingproject progress, team performance, and departmental needs.
• Possess a valid U.S. state-issued drivers license,maintainan acceptable driving record, andcomply withYMCA driving rules to be approved tooperateYMCA vehicles.
• Possess the physical staminarequiredto work in the environment describedherein.
• Bilingual skillspreferred.

REQUIREMENTS/QUALIFICATIONS:

• Minimum of one year of experience in the hospitality industry.
• Assistwith the operation of Lost and Found, Dish Room, and Quality Control duties as assigned.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess anddemonstrateexcellent customer serviceskills;for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend requiredabuse ofrisk management trainingand report suspicious or inappropriate behaviors and policy violations.
• Commitment todiversity, equity, inclusion,and antiracism isrequired.
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those thatmustbe met by an employee to successfully perform the essential functions of this job.

• Work is performed primarily indoors within cabins, lodges, andcommon areas, with occasional work outdoors in various weather conditions.
• Must be able to move about the property to access different work areas and support crew members as needed.
• Regularly requires standing and walking for extended periods.
• Includes frequent stooping, kneeling, bending, reaching, lifting, andcarrying ofcleaning supplies or equipment.
• Mustbe able to lift and transport items weighing up to 50 pounds.
• Requires the ability to communicate effectively with team members and guests.
• The noise level in the work environment isgenerally moderatebut may vary depending on location and time of day.
• Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.