Guest Registration Desk Attendant (2026)

This position supports the work of the YMCA of the Rockies Estes Park Center, which operates a mission-driven family and group conference and retreat center serving approximately 150,000 guests annually.

The Guest Registration team plays a vital role in ensuring an exceptional guest experience, as it is where our visitors first and last impressions of the Estes Park Center are made. Guests check in and check out through this department and often stop by or call for directions, campus information, and recommendations on activities and places to visit in Estes Park.

Delivering outstanding service and exceeding guest expectations are the top priorities of this position. Every interaction at Guest Registration reflects our commitment to hospitality, care, and the YMCA mission of creating a welcoming and enriching environment for all who visit.

OUR CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• Check guests in and out of accommodations using the computer-based property management system.
• Operate office equipment including a computer, adding machine, base radio system, and telephone switchboard.
• Demonstrate excellent communication and interpersonal skills to respond to guest and staff concerns, questions, and emergencies in a calm and professional manner.
• Provide outstanding telephone service, including accurate information and effective salesmanship.
• Accurately account for income and maintain proper financial records during assigned shifts.
• Work effectively in a busy office environment with frequent interruptions, distractions, and deadlines.
• Appropriately handle emergency situations and demonstrate problem-solving skills for both guest and staff issues.
• Maintain flexibility to work various shifts, including weekends, holidays, and rotating schedules.
• Perform tasks requiring physical stamina, including lifting up to 50 lbs. and standing for extended periods (up to 8 hours) on hard surfaces.

REQUIREMENTS/QUALIFICATIONS:

• High school diploma or GED equivalent required.
• Ability to fluently read, write, and speak English.
• Previous hotel, hospitality, or customer service experience preferred.
• Clerical experience preferred.
• Ability to learn and perform Income Audit and Night Audit responsibilities as scheduled.
• Ability to perform general office cleaning and assist guests with transporting luggage when needed.
• Commitment to providing excellent guest service and supporting the mission of the YMCA of the Rockies.
• Other duties as assigned.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Fast-paced office environment with frequent guest interaction.
• Must be able to stand and walk for up to 8 hours per shift on hard floors.
• Ability to lift up to 50 lbs. to a height of 36 inches.
• Regular use of computers, telephones, and radios.
• Occasional outdoor work and flexible scheduling, including weekends and holidays, required.

ENVIRONMENTAL SUSTAINABILITY COLLABORATION:

Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.

ADDITIONAL INFORMATION:
YMCA of the Rockies is a Praesidium-accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties, responsibilities,

or qualifications associated with the job.