POSITION SUMMARY:

No prior housekeeping experience is required comprehensive training is provided for all duties listed below.

A successful candidate will:
Enjoy working with people from diverse states, countries, and cultural backgrounds.
Excel in teamwork whether building, leading, or being part of a team.
Demonstrate care for others by supporting, mentoring, and helping teammates grow.
Have high energy and a positive attitude our staff get a workout every day while working in a beautiful mountain setting.
Be physically capable of performing the job, which includes climbing stairs, walking on ice- and snow-covered surfaces, moving along lodge hallways, and meeting daily cleaning timelines. The ability to lift and carry up to 50 pounds short distances is required.
Possess a valid drivers license and successfully pass a DMV background check, as driving YMCA vehicles and transporting teams to lodging areas is part of the role.

At Snow Mountain Ranch, everyone in the Housekeeping Department from the Department Head to new staff participates in daily cleaning of lodging units.

Leadership team members also gain valuable experience in commercial laundry operations, hotel management systems, customer service, and resort logistics and supply coordination.

Workforce Development:
This role offers an excellent opportunity for individuals seeking to build organizational, leadership, and business skills in a supportive and mission-driven environment.

The Housekeeping Team Leader supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, as well as a residential camp serving more than 50,000 guests annually. This position plays a key leadership role within a department of 2075 staff, supervising teams responsible for cleaning assigned cabins and lodge rooms.

OUR MISSION AND CULTURE:
We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• Teamwork: workwell with others.

• Supervise flow of work on crews to complete changeovers andmaidservices in an acceptable andtimelymanner.

• Supervise,trainand assign duties to Housekeeping staff, and work alongside them to complete the daily cleaning assignments.

• Clean cabins, lodge rooms,lobbiesand public areas.

• Efficiently clean guest accommodations including the following tasks: clean fireplaces, vacuum and dust, strip linens and make beds, wash windows, clean toilets, sinks and showers, empty trash, mop and sweep floors, and clean ovens.

• Clean all carpets and upholsteryin accordance withdepartmental standards

• Strip and stock cabins and lodgesin accordance withdepartmental standards

• Complete cleaning and maintenance on vacuums and carpet cleaning equipment

• Assure the storeroom is cleaned/stocked with chemicals and the vans are cleaned out at the end of each day

• Assistwith operation of heavy-duty laundry equipment and follow all operational and safety procedures. Equipment includes computerized washers and dryers. Complete daily and weekly maintenance on all laundry machines.

• Able to handle chemicals used inHousekeepingDept. when needed.

• Assistwith organizing and prioritizing laundry workload toassurea continual supply of clean linens.

• Enter and edit employee information in the time management software, including hours and counseling documents.

• On assigned days, work as the Housekeeping Shift Supervisor and serve as the liaison between all departments.

• Complete supply orders with our vendors following department regulations.

• Assistcommercial laundry attendants with the folding of linens.

• Assistin the supervision ofhousekeepingstaff while in the Commercial Laundry.

• Assistguests with linen exchange.

• Possess supervisory skills.

• Workwithvarious typesof cleaning chemicals.

• Assistwithsupplyinventories and ordering.

• All other duties as assigned

Additional Shift Supervisor Duties:

• Serve as the acting Daily Operations Manager when the Manager is off-site (days off, vacation, or sick leave).

• Oversee daily operations across multiple work areas, including cabins, lodges, and public areas.

• Support and guide Team Leaders, helping them manage productivity, quality, and staff morale during shifts.

• Adjust daily cleaning assignments and staffing as needed in response to callouts, workload changes, or priority shifts.

• Perform quality control inspections and provide in-the-moment feedback or retraining to maintain standards.

• Respond to guest service concerns or operational issues professionally and escalate as needed.

• Assistwith shift-level decision-making, problem-solving, and team communication in the absence of senior leadership.

REQUIREMENTS/QUALIFICATIONS:

• Must be highly motivated, energetic, effective in leading others and developing staff and able to work independently.

• Must be extremely organized with impeccable attention to detail,accuracyand able to meet deadlines.

• Excellent interpersonal,leadershipand training skills.

• A quick learner able to handle multiple tasks with frequent interruptions.

• Possess avalid,USA drivers license,good drivingrecord and be able tooperateYMCA vehicles.

• Ability to read, write,speakand understand English clearly, concisely, and fluently.

• Must meet acceptable criminal background check standards.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.

• Uphold the YMCA of the Rockies Mission, policies, and programs.

• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.

• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.

• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.

• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.

• Commitment to diversity, equity, inclusion, and antiracism is required.

• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.

• Must meet acceptable criminal background check standards.

• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to access and move through all YMCA facilities. This will include walking up and down stairs and getting into and out of vehicles freely.

• Ability to lift and move up to 40 lb. repeatedly within a day.

• Possess high energy forfullschedule. Ability to work atnearly 9000-footelevation with basic physical fitness and ability to work in varying/extreme weather conditions.

• Moderate noiselevel.

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties, responsibilities,

or qualifications associated with the job.

ADDITIONAL INFORMATION:

YMCA of the Rockies is a Praesidium-accredited organization. The YMCA of the Rockies hiring process reflects the values and goals of Praesidium and other accredited organizations. For more information regarding Praesidium accreditation, please visit https://www.praesidiuminc.com/.